Firstly when this email was sent I'd only actually received the goods 6 days ago.. so you hadn't fulfilled my order 14 days ago.
Now, here is some honest feedback Achedaway Australia from a customer service manager that supplies Engineering plant around the world.. Not just a Karen having a moan!
I chose to purchase a massage gun on your official site, it was $550 and I wanted piece of mind and support if I wanted/ needed it.
I placed my order #1285 on the 29th of October and soon got a confirmation of my order, great. : )
I sent an email 4 days later on the 2nd Nov Via "Contact us" asking for tracking which is a fairly reasonable request. I frequently receive orders from Binzel Australia over night to NZ via DHL. I never expected service like that, I just thought it was a bit odd that after 4 days to not have even had a 'hey good news your order has been processed and dispatched." as it is what I assumed was pick the item off the shelf and book the pick up Via DHL a 15 minute job max. Also if the goods are not in stock why does it not let you know this?
The contact us porthole said we will reply within 1-2 working days which I accepted and never heard a thing back. Calling the phone number on the website is just an answerphone message which seems unmonitored.
Honestly after 10 days of radio silence I was actually thinking I'd been ripped off! then thankfully it arrived in the 13th November.
I had read the shipping tab of the website, I just found the whole experience rather stressful.
Definitely do not purchase from the Australia distributor for Achedaway pro. Details not provided when requested, emails ignored, business details not readily available. Complete replacement offered but no tracking provided. Massage gun broke after 10 uses and merchant ignoring request for refund even though website offers money back.
I have reached out multiple times regarding my order, my metal flat head attachment is faulty and will not insert into the massage gun. I’m seriously disappointed I haven’t had any kind of response regarding this as I reached out multiple times. If nothing comes of this soon I will putting in a bad review.
It is everything I expected. thanks
Achedaway Pro Massage Gun
Built-With 16mm Amplitude, It has a 60% deeper percussiveness than other（10mm amplitude) Massage guns. It has an excellent structure with a high-torque motor that gives accurate percussion.
Powerful and still quiet
Achedaway Pro is quiet enough not to bother you or others. With Unique Quiet Glide technology and 26V Brushless high-torque motor, the working noise is only 40 dBs - 60 dBs.
Long & Continuous battery life
3200 mAh Lithium battery, workouts with up to 3-4 hours of massage per charge, Not just rechargeable, it's also removable. Built-in Protection that allows it to switch off after 20 minutes of continuous use.
Who Needs An Achedaway Pro?
Achedaway Pro makes a great choice for people, who wants a deep percussive massage or muscle recovery after workout or training. Its ergonometric design allows Athletes, Bodybuilders, Runners, Practitioners and trainers to easily manipulate it.
Achedaway Pro Massage Gun is a handheld percussion and vibration massage device that increases your body's performance by promoting blood flow to specific areas, thereby reducing inflammation, muscle tensions and muscle soreness. The Achedaway Pro was modelled from its predecessor the, Achedaway A3 to be its finest version having, a better battery capacity of up to 3200mAh and an increased amplitude of 16mm.
The Achedaway Pro has been welcomed by many in various communities such as in the communities of massage therapists, physiotherapists, Chiropractors and the sport community users. The Achedaway Pro has been featured on various platforms such as cnet, massagadvise, with people having cheerful and different views on how it can help individuals out there. The Achedaway Pro is being used by different athletes. With different massage therapists out there incorporating the Achedaway Pro into their practices such as Dr Lianna Morrow, Dr Lin and Dr Jason Hooper etc with massage Schools such as London School of Massage incorporating the Achedaway Pro into their curriculum. The Achedaway Pro hasn't just stopped in these two communities, but it has also riched the athlete coaches and sports therapists all around the world, they are using the Achedaway Pro
In the Box
1. Achedaway Pro with removable and rechargeable battery 2. Carrying Case 3. 4 different multifunctional massage attachments with 1. Specialized Soft head for anywhere you would have used an actual thumb. 2. Aluminum flat head for any parts of the body. 3. Bullet head for deeper tissue and trigger point. 4. Forkhead for neck and spine. 4. Chanrger
After consulting with many fitness specialists out there, the Achedaway Pro was designed with ergonomic factors in consideration to best suit its users. With different percussion speeds and its wide amplitude to suit different needs from muscle soreness to very sensitive muscles. From fragile people with sensitive muscles to the hardcore muscular guys, the Achedaway Pro suits them. The Achedaway Pro has become the number one companion for many Chiropractors, massage therapists as they are treating strains, sprains and chronic pain.
AC Charger: 110-240V 50/60Hz - DC26V-1A， Weight: 2.6 lbs / 1.2 kg (4.1 lbs/ 1.9 kg including charger and carrying case)