12 MONTHS WARRANTY
Rest assured your Achedaway products come with 1 year warranty.
We proudly offer FREE Australia wide shipping via Australia Post, DHL & UPS.
If you aren't satisfied with your product, you have 30 days to return it with a money-back guarantee!
TRUSTED BY PROFESSIONALS
Achedaway is a well respected name when it comes to self-recovery. Our Achedaway Cupper and Achedaway Pro Massage Gun are used by health professionals worldwide. Our products have been engineered with leading industry components and advanced technology. Used by your health professional to your everyday person, Achedaway can be used by anyone seeking a new recovery method.
Achedaway Cupping Benefits
✔ Treatment on the go
✔ Made for self-recovery
✔ Boosts blood circulation
✔ Speeds up recovery process
✔ Red light therapy to reduce inflammation
✔ Effective Myofascial release
When will you ship my order?
We require 2-3 business days on average to fulfil your order before dispatching it. We may require extra time during holiday seasons. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 3 to 7 business days. Please consider any holidays that might impact delivery times.
Will I receive a tracking number for my order?
When your order is shipped, you’ll receive an email notification with your tracking information. Reach out to firstname.lastname@example.org if you have any questions about your order.
Do your products come with warranty?
Achedaway products are manufactured with high-quality parts designed to last. If any malfunctions occur, you are covered automatically with 12 months warranty on all products purchased from Achedaway Australia (www.achedaway.com.au)
If any malfunctions occur, your limited warranty covers:
•Device & motor - 2 years
•Lithium-ion batteries - 6 months
•Massage Attachments - 90 days
If the product fails due to defects in materials or design process within one year, the company will repair or replace parts or replace new products for free, except in the following cases:
1.Improper human use or damage to the equipment caused by transportation
2.Unauthorised disassembly and repair of this equipment
3.Failure to follow the instructions
4.The product is damaged due to the abnormal storage or maintenance environment of the customer
5.If the proof of purchase date is not provided, the company will have the right to refuse the warranty
What is the return and refund policy?
We know you'll love your Achedaway product as much as we do.
If for whatever reason you are not satisfied with your Achedaway product, you have 30 days to return it with a money-back guarantee, no questions asked.
1. Returns are accepted within the first 30 days from the date of purchase. If you are within your first 30 days, please reach out to our Customer Support Team via email at email@example.com
2. Once we receive your email, Our customer support team will send you the address information for the return. We do not cover the shipping cost for the returned device. We advise that you hold onto your tracking information as we are not responsible for lost packages by the post
3. Returns must be in original condition it was sent in which includes the product box being 100% sealed. Once we receive the return device, it will take approximately 2 business days to process a refund
4. Once we issue the refund, it can take 5-7 business days for it to reflect in your account
If you have any questions at all regarding our Returns Policy, please reach out directly to us at firstname.lastname@example.org and one of our friendly customer support specialists will help you
How long do cupping marks last?
Cupping marks begin to slowly disappear a week after treatment. Marks may take longer to disappear depending on the individual skin type. You may use some at home remedies to try reduce the swelling after treatment such as using hot compression, massaging the area with essential oils or taking a hot bath.
I saw the Achedaway Cupper for under $100, Can I buy it from another store?
Achedaway has learned that products falsely claiming to be made by Achedaway or with imitation Achedaway labels are currently being distributed worldwide.
These counterfeit products are being advertised using Achedaway content including product photos, models and information.
Counterfeit products fall short of Achedaway's quality standards and could potentially cause serious harm to the consumer due to product malfunction.
These products are not genuine Achedaway products. All our products have been scientifically engineered to ensure the safety of our customers.
Specifically designed to allow for self-recovery treatments at home or on the go. Switch between modes, intensity levels, set a timer and see battery levels. Connect up to 6 cuppers simultaneously and recover with ease! Now available on Google Play and the App Store.